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Confused [userpic]

May 26th, 2008 (07:47 pm)

When did thetrainline.com become evil?

Damn you thetrainline.com! Who am I going to buy my rail tickets from now?

Edit: NXEC seem to have a low evil rating at the moment... (and seem to allow booking on non NXEC services, which is nice). I have to wonder if teh evil is just hiding somewhere out of sight.

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Posted by: Confused (confuseddave)
Posted at: May 27th, 2008 09:42 am (UTC)

I don't trust the guy at the station to get it right. I'm usually shopping for the least expensive fare, and I need a site that can show me automagically, rather than a guy who has to (by law) explain all of the possible options. Even if I chose the train with the best fare, it's possible that I'd be charged a standard fare rather than an available discount fare. I don't do well in verbal exchanges anyway, and add to the pressure that there's a bunch of people behind me that are late...

It'd be fine if it was just nipping down to Edinburgh for a day, but with long range journeys you frequently have ten options that cost £80 and one option that costs £20. It's pretty important to get that right. I used to wrestle with the ticket office at Sheffield station getting tickets home until I discovered thetrainline. It was a breath of fresh air at the time, which is why I'm so upset that they've turned to the arse side of the force.

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